English Contents

Privacy Policy

English Contents


Privacy Policy
Privacy Policy

Basic Policy Concerning the Proper Handling

of Personal Information (Privacy Policy)

Basic Policy Concerning the Proper Handling

of Personal Information (Privacy Policy)

1. Name of business operator
Mercedes-Benz Japan Co., Ltd.

2. Compliance with relevant laws, regulations, guidelines, etc.
(1) We will comply with the “Act on the Protection of Personal Information” (the “APPI”) as well as the relevant cabinet orders, ministry ordinances, guidelines, etc. with respect to the handling of personal information and de identified information. Unless otherwise specifically prescribed herein, the terms in this Basic Policy shall have the same meaning as defined in the APPI.
 

(2) We will also comply with the “Privacy Statement” and the “Data Protection Policy” established by the parent company, Daimler AG (Germany).

3. Purpose of use of personal information
We will use the customers’ personal information within the scope of the purpose of use as set forth in (i) through to (vi) below, to the extent necessary to perform the business:

(i) to provide services that our customer has requested;

(ii) to provide after-sales services associated with our products purchased by the customer and to respond to requests by the customer;

(iii) to provide invitations to fairs concerning our automobile sales business and services incidental thereto such as automobile loans and leases, product and service information, and events, etc. by making phone calls, sending e-mails, making visits, sending direct mail, sending information brochures concerning Mercedes-Benz, etc.

(iv) to conduct questionnaire surveys for the planning and development of products and services concerning our automobile sales business and services incidental thereto, as well as marketing activities such as customer trend investigations and customer satisfaction investigations;

(v) to provide invitations concerning after-sales services such as regular inspections, vehicle inspections, and insurance expiration by sending printed materials, making phone calls, sending e-mails, conducting visits, etc.; and

(vi) to prepare statistical data for in-house reference (such as age and gender composition).

In the case where we expressly state a separate purpose of use when acquiring personal information, we will use the personal information within the scope of the expressly stated purpose of use, in addition to the purpose of use above.

4. Provision of personal data to a third party
Without obtaining the customer’s prior consent, we will not, except for the cases permitted in the APPI, provide his/her personal data to any third party.

5. Provision of personal data to entrustees
We may entrust all or part of the handling of personal data within the scope necessary to achieve the purpose of use set forth in paragraph 3 of this Basic Policy. In this case, we will exercise the necessary and appropriate supervision over the entrustee in accordance with laws and regulations.

6. Security control measures
We will separately establish the “Personal Information Protection Rules” to prevent leakage, loss or damage of personal data, as well as other proper personal data control; and we will comply with those rules and group guidelines including the “Data Protection Policy” established by Daimler AG.

7. Disclosure, correction, discontinuance of use, etc.
If a customer requests the disclosure, correction, discontinuance of use, etc. of his/her personal information, we will conduct the disclosure, correction, discontinuance of use, etc. of the personal information in accordance with laws and regulations. The customer shall request the disclosure, correction, discontinuance of use, etc. of his/her personal information in accordance with our procedures and arrangements designated separately.

8. Inquiry
Please contact us to request the disclosure, correction, discontinuance of use, etc. of personal information, or to provide your opinion or make an inquiry concerning our handling of personal information.

Contact:
Mercedes-Benz Japan, Co., Ltd.
Shinagawa Sea Side Park Tower 12-4 Higashi Shinagawa 4-chome, Shinagawa-ku, Tokyo 140-0002
Mercedes Call 0120-190-610
(Business hours: 24 hours a day, 365 days a year
※Please note that the service may not be available temporarily due to system maintenance etc.)

Amended on August 9, 2017
Mercedes-Benz Japan Co., Ltd.
President & Representative Director, Kintaro Ueno

*Warning: The contents in the link destination are in Japanese.