Care like no other , for a car like no other.
Mercedes Care consists of warranty and 24-Hour Touring support for three years from registration day for new vehicles, regardless of mileage - free of charge.It will provide thorough support to the repair of any breakdown, maintenance and any trouble encountered during driving.
Mercedes Care 24-Hour Touring support Free Dial: 0120-009-927
1. 24-Hours Touring support: 24hours/365days
2. Other inquiries: 24 hours a day, 365 days a year (same as English Customer Desk)
※Please note that the service may not be available temporarily due to system maintenance etc.
The hotline is available via mobile phone.
The automatic voice guidance will respond - so please select 1 for “24-Hour Touring support” and 2 for “Inquiries other than the touring support”.
* Mercedes Care is valid for 3 years from new car registration for
cars purchased from authorized dealers. The warranty covers the items
specified in the Warranty.
* It does not cover costs incurred in expenses necessary for the legal technical inspection in the 3rd year.
* For further details, please contact your local authorized Mercedes-Benz dealer.
*Warning: The contents in the link destination are in Japanese.